Hello!
My name is Masahiro Okochi and I am the Director of Okochikai Medical Corporation, Okochi Internal Medicine Clinic.
As well as receiving awards in the 10th Awards for Japan’s Most Valued Companies in 2020 and the 7th White Company Awards in 2021, our clinic has generated considerable buzz in the world’s media, including being featured in The New York Times, Newsweek, and The Wall Street Journal.
Our mission is “to offer greatly inspiring medicine to the world” and our vision is “to spread greatly inspiring medicine throughout the world and to realize a society where people all over the world will be happy.” With such ambitious goals, we practice high-quality medical care and exceptional hospitality that go far beyond the norm, contributing to a society that will bring happiness to people all over the world.
Remarkable advances are being made in medical technologies throughout the world, but there are many things that, while common practice in medical circles, are completely irrational in other fields. While smashing these irrationalities of the medical world, I have brought a ground-breaking business mindset to the management of our corporation that meets the needs of the modern age.
These days, an endless stream of healthcare professionals come from all over Japan every month to tour our clinic and learn about our revolutionary way of practicing medicine that makes everyone happy, not just our patients, but also our staff, their families, associates, and even the local community.
The current state of healthcare is such that, the larger the hospital, the more the focus is turned toward the illness alone, with less attention paid to the mental anxieties and stresses that accompany that illness. The fact is that, when people become ill, along with the physical pain and suffering of the illness itself, they are also beset by mental struggles, such as concerns about their future and family. This is precisely why it is so important to alleviate those concerns and help patients to think positively. In this respect, service of warm hospitality gives great strength to patients.
In the belief that, in this day and age, it is essential to deliver both high-quality medical care and the spirit of hospitality across the entire healthcare industry, we have partnered with Casita, a restaurant in Aoyama, Tokyo, to learn about first-class hospitality service that is greatly inspiring, and we are striving to practice what we have learned in our everyday work at our clinic.
We have a strong desire to be of service to the many patients who are troubled by illness in our society. This means not only Japanese people, but also foreign nationals who are living in or visiting Japan. In an age of inbound tourism, many people from other countries have come to Japan to work or as visitors, and Japan’s spirit of omotenashi has been put to great use in various service industries.
However, when it comes to the healthcare industry, the reception of foreign nationals has been cold, and there are still very few clinics in Japan that actively accept non-Japanese patients. Under these circumstances, we feel that there is a strong need for all clinic healthcare workers to act as one in actively communicating with foreign nationals and to demonstrate Japan’s wonderful spirit of omotenashi in the field of healthcare, and we are now putting these things in practice.
I also believe that there is more to the work of the healthcare industry than simply learning how to do the job and helping patients on the ground in healthcare settings. I believe that the industry also has a mission to promote work styles that will ensure a people-friendly work-life balance, while nurturing personnel who, by working in the industry, will learn many things that will help them to grow into people who are respected and become professionals who will thrive in the wider world beyond the field of healthcare. In that respect, to increase patient satisfaction, it is critical that we first increase employee satisfaction, and to do that, the most important thing is not to attempt to change people, but to take their good points and extend them.
Some of the many initiatives we have in place at our clinic to extend each other’s good points include “Strong Point Cards,” “Thank You Cards,” “Director and Staff Operation Manuals,” “Clinic Extracurricular Activity Award Ceremonies,” “Surprise Award Ceremonies,” and “Learning Personality Traits by Anthropoid Classification.”
Also, to learn about professionalism and hospitality, we hold in-house lecture events, inviting famous people to speak, attend seminars, ask our regular consultants to teach us about business mindset and hospitality, and hold English conversation classes with an American native speaker of English.
As a result of these initiatives, our staff’s professional mindset and sense of satisfaction toward their work has increased, and we have transformed into a corporation where our people proactively and independently take actions that make many patients happy. Recently, we have received many wonderful comments, such as ‘The staff at this clinic are so pleasant. It’s wonderful!’, ‘The staff speak so politely. I feel like I am at a high-class hotel when I come here,’ and ‘This clinic is unlike any other, so I would love to recommend it to my precious friends.’ We also receive many letters and comments of appreciation from the staff and doctors of other clinics and patients from all over the country whom we meet in the course of our learning journey. This kind of feedback has given us a desire to create even more wonderful clinics throughout Japan.
Furthermore, this is not confined to the medical world. I believe that it is the same when building good interpersonal relationships in the business world and in the home. If we are to value people, it is first important that we engage with the people around us with a love of humanity. In doing so, we will make ourselves and those around us happy, and the entire world is sure to become a society that is overflowing with happiness.
As I said at the beginning, our vision is to spread greatly inspiring medicine throughout the world and to realize a society where people all over the world will be happy. It is this kind of ideal society that we hope to spread throughout the whole world through healthcare.
Dr. Okochi Masahiro
GREETING
Hello!
My name is Masahiro Okochi and I am the Director of Okochikai Medical Corporation, Okochi Internal Medicine Clinic.
As well as receiving awards in the 10th Awards for Japan’s Most Valued Companies in 2020 and the 7th White Company Awards in 2021, our clinic has generated considerable buzz in the world’s media, including being featured in The New York Times, Newsweek, and The Wall Street Journal.
Our mission is “to offer greatly inspiring medicine to the world” and our vision is “to spread greatly inspiring medicine throughout the world and to realize a society where people all over the world will be happy.” With such ambitious goals, we practice high-quality medical care and exceptional hospitality that go far beyond the norm, contributing to a society that will bring happiness to people all over the world.
Remarkable advances are being made in medical technologies throughout the world, but there are many things that, while common practice in medical circles, are completely irrational in other fields. While smashing these irrationalities of the medical world, I have brought a ground-breaking business mindset to the management of our corporation that meets the needs of the modern age.
These days, an endless stream of healthcare professionals come from all over Japan every month to tour our clinic and learn about our revolutionary way of practicing medicine that makes everyone happy, not just our patients, but also our staff, their families, associates, and even the local community.
The current state of healthcare is such that, the larger the hospital, the more the focus is turned toward the illness alone, with less attention paid to the mental anxieties and stresses that accompany that illness. The fact is that, when people become ill, along with the physical pain and suffering of the illness itself, they are also beset by mental struggles, such as concerns about their future and family. This is precisely why it is so important to alleviate those concerns and help patients to think positively. In this respect, service of warm hospitality gives great strength to patients.
In the belief that, in this day and age, it is essential to deliver both high-quality medical care and the spirit of hospitality across the entire healthcare industry, we have partnered with Casita, a restaurant in Aoyama, Tokyo, to learn about first-class hospitality service that is greatly inspiring, and we are striving to practice what we have learned in our everyday work at our clinic.
We have a strong desire to be of service to the many patients who are troubled by illness in our society. This means not only Japanese people, but also foreign nationals who are living in or visiting Japan. In an age of inbound tourism, many people from other countries have come to Japan to work or as visitors, and Japan’s spirit of omotenashi has been put to great use in various service industries.
However, when it comes to the healthcare industry, the reception of foreign nationals has been cold, and there are still very few clinics in Japan that actively accept non-Japanese patients. Under these circumstances, we feel that there is a strong need for all clinic healthcare workers to act as one in actively communicating with foreign nationals and to demonstrate Japan’s wonderful spirit of omotenashi in the field of healthcare, and we are now putting these things in practice.
I also believe that there is more to the work of the healthcare industry than simply learning how to do the job and helping patients on the ground in healthcare settings. I believe that the industry also has a mission to promote work styles that will ensure a people-friendly work-life balance, while nurturing personnel who, by working in the industry, will learn many things that will help them to grow into people who are respected and become professionals who will thrive in the wider world beyond the field of healthcare. In that respect, to increase patient satisfaction, it is critical that we first increase employee satisfaction, and to do that, the most important thing is not to attempt to change people, but to take their good points and extend them.
Some of the many initiatives we have in place at our clinic to extend each other’s good points include “Strong Point Cards,” “Thank You Cards,” “Director and Staff Operation Manuals,” “Clinic Extracurricular Activity Award Ceremonies,” “Surprise Award Ceremonies,” and “Learning Personality Traits by Anthropoid Classification.”
Also, to learn about professionalism and hospitality, we hold in-house lecture events, inviting famous people to speak, attend seminars, ask our regular consultants to teach us about business mindset and hospitality, and hold English conversation classes with an American native speaker of English.
As a result of these initiatives, our staff’s professional mindset and sense of satisfaction toward their work has increased, and we have transformed into a corporation where our people proactively and independently take actions that make many patients happy. Recently, we have received many wonderful comments, such as ‘The staff at this clinic are so pleasant. It’s wonderful!’, ‘The staff speak so politely. I feel like I am at a high-class hotel when I come here,’ and ‘This clinic is unlike any other, so I would love to recommend it to my precious friends.’ We also receive many letters and comments of appreciation from the staff and doctors of other clinics and patients from all over the country whom we meet in the course of our learning journey. This kind of feedback has given us a desire to create even more wonderful clinics throughout Japan.
Furthermore, this is not confined to the medical world. I believe that it is the same when building good interpersonal relationships in the business world and in the home. If we are to value people, it is first important that we engage with the people around us with a love of humanity. In doing so, we will make ourselves and those around us happy, and the entire world is sure to become a society that is overflowing with happiness.
As I said at the beginning, our vision is to spread greatly inspiring medicine throughout the world and to realize a society where people all over the world will be happy. It is this kind of ideal society that we hope to spread throughout the whole world through healthcare.
Dr. Okochi Masahiro
GREETING
BIOGRAPHY
Profile
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2023 Overseas TED TALKs twice
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2019 New York Times “Next Generation Leader”
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2019 Newsweek “Challenging Innovator”
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2020 Wall Street Journal “Pioneering the Future, Amazon in Medicine”
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2021 Newsweek “Challenger”
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2021 Next Era Leaders Award “A Second Chapter of Journey towards the Dream of a Medical Revolution in Japan”
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2020 Special Prize of the Executive Committee at the 10th “The Most Valuable Company in Japan” Awards
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2021 “Medical Management Innovation Award” at the 7th White Company Awards
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2022 Recognized as a Gold White Company promoted by the Japan Organization for the Promotion of Next-Generation Enterprises
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2022 Featured in ” The Most Valuable Company in Japan 8″ (written by Koji Sakamoto).
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2023 White Company Award promoted by the Japan Next-Generation Business Corporation Promotion Organization.
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2023 The White Company Award in the Diversity and Inclusion category by the Japan Organization for the Promotion of Next-Generation Enterprises.
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2023 Asia Golden Star Award in the three categories of “Company of the Year,” “Entrepreneur of the Year,” and “Social Contribution of the Year. In addition, the Master Grand Prize, the overall winner of the award.
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2023 Selected as a councillor of Forbes magazine in the U.S., and will contribute a series of articles to the magazine for two years
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2023 Appearance on Cambria Palace, a very famous TV program in Japan
Personal data
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Birth date: April 19, 1964
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Languages: Japanese, English
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Nationality: Japan
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Resides: Nagoya, Aichi, Japan
Work Experience
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- Okochikai Medical Corporation, Aichi in Japan (May 2015-present)
- Chairman
- Okochi Internal Medicine Clinic. (Oct 2012-Feb 2015)
- Director
- Nagoya City University (Apr 2010-Sep 2012)
- Clinical Associate Professor, Department of Gastroenterology and Metabolic Medicine
- JA Aichi Koseiren, Inazawa Kosei Hospital (Nov 2007- Feb 2010)
- Manager, Department of Endocrinology and Metabolism
- Nagoya City University Hospital (Jan 2006- Oct 2010)
- Clinical Researcher
- Louisiana State University, USA (Jan 2003-Dec 2005)
- Research fellow, Department of Physiology
- Nagoya City University Hospital (Apr 1998-Dec 2003)
- Clinical research doctor or researcher
- Aichi Prefectural Biyo Hospital (Jan 1991-Mar 1998)
- Internist
- Nagoya City University Hospital (Apr 1990-Dec 1991)
- Resident, First Department of Internal Medicine
- Education
- Graduated from Nagoya City University School of Medicine (March 1990)
Qualification
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Ph.D (Mar2003)
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Japan Diabetes Society specialist
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Japanese Society of Internal Medicine Specialist
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Japan Gastroenterological Endoscopy Society Specialist
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Japanese Society of Gastroenterology Specialist
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Japan Medical Association Certified Industrial Physician
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Member of the American Diabetes Association
Award
- 1. The 10th Awards for Japan’s Most Valued Companies in 2020
- 2. The 7th White Company Awards in 2021
- 3. American Diabetes Association (ADA) Young Investigator Award in 2010
- 4. The Japan Diabetes Society (JDS) General Assembly President Poster Excellent Presentation Award in 2009